This privacy notice explains how Southampton Explorer processes personal data when people use the website, make an enquiry, or arrange a guided culinary or market experience in Southampton.
Data handling overview
We may process contact details, booking details, group size, preferred dates, dietary information, communication records, payment-related information, and limited technical data such as device or browser information. Where needed for a specific route, we may also process information relevant to meeting arrangements or accessibility confirmation.
We collect data from website forms, email, telephone calls, booking conversations, payment interactions, and messages exchanged during route planning or tour confirmation. We may also receive limited technical data automatically when the website is used.
We may use essential cookies to support core site functions, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their purpose.
We use standard cookies and similar technologies for site operation, basic analytics, and remembering limited preferences where enabled. Non-essential cookies can be restricted through browser controls, although some site functions may not work as intended if they are disabled.
Personal data is processed to respond to enquiries, manage bookings, confirm dates and group details, collect dietary information, coordinate route and tasting arrangements, process payments, provide meeting instructions, deliver the guided experience, handle customer support, maintain records, improve website performance, and meet legal or accounting obligations.
We may share personal data with payment processors, website and hosting providers, communication tools, and other service partners that help us operate bookings, payments, and customer support. These parties are expected to use the data only for the services they provide to us and to protect it appropriately.
We may disclose personal data where required to comply with law, court orders, lawful requests from public authorities, or to establish, exercise, or defend legal claims. We may also share information where disclosure is necessary to protect our rights or the safety of others.
Depending on the circumstances, individuals may ask for access to their data, correction of inaccurate information, deletion where appropriate, restriction of processing, or objection to certain uses. Where consent is used, it may be withdrawn for future processing.
To make a rights request, provide enough information for us to identify the relevant records and understand the request. We may need additional details before responding, and we may decline or limit a request where the law permits.
Booking, enquiry, and communication records are retained for a practical period after the relevant interaction ends. Some records may be kept longer where required for accounting, dispute handling, or legal compliance, and then deleted or anonymised when no longer needed.
When we make material changes, we will update the notice on the website and, where appropriate, draw attention to the revised version through our usual communication channels. The date of the latest update should be checked each time the notice is reviewed.
